Privacy Policy

01

Information We Collect

We collect information you provide directly to us, information collected automatically when you use the Site, and information from third parties that help us operate our business.

Information you provide

• Contact and identity details — name, email address, phone number, and shipping and billing addresses.
• Account information — username, login credentials, order history, and any preferences you save to your account.
• Payment information — processed securely through a third-party payment processor. We do not store full payment card numbers or complete payment details on our servers.
• Communications — messages or correspondence through email, SMS, Discord, live chat, or website contact forms.
• Order and transaction details — products purchased, order history, and communications about your orders.

Information collected automatically

• Device and connection data — IP address, browser type, device type, operating system, and general location.
• Usage data — pages viewed, links clicked, referring URLs, and dates and times of access.
• Cookies and similar technologies — small data files stored on your device, as described in Section 5.

We collect this information when you place an order or create an account, subscribe to our SMS notifications or email list, or contact us for support or general inquiries.

02

How We Use Your Information

• Process, fulfill, and ship your orders and manage returns and refunds.
• Create and maintain your account and provide customer support.
• Send transactional messages such as order confirmations, shipping updates, receipts, and account notices.
• Send marketing or promotional communications where permitted, which you may opt out of at any time.
• Operate, maintain, secure, and improve the Site and our products and services, including website functionality and user experience.
• Detect, prevent, and address fraud, abuse, security incidents, and other unlawful activity.
• Comply with our legal obligations and enforce our terms, disclaimer, and policies.

03

How We Share Your Information

We do not sell or rent your personal information to third parties. We share information only as needed to run our business and as described here:

• Service providers — trusted third parties that help us operate our website, process payments, deliver orders, and provide analytics. All third-party partners are contractually obligated to protect your information and use it only for authorized purposes.
• Legal and safety — when we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Avade Labs, our customers, or others.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of company assets, your information may be transferred as part of that transaction.
• With your direction or consent — when you ask us to share your information or otherwise consent.

04

Payment Information

Payments are handled by third-party payment processors and, where offered, manual payment methods. These providers process your payment information under their own privacy policies and security standards. We receive only limited information needed to confirm and fulfill your order; we do not store complete payment card numbers.

05

Use of Cookies & Analytics

We and our service providers use cookies, pixels, and similar technologies to operate the Site, remember your preferences, keep your cart and session working, measure performance, and understand how visitors use the Site. We use Klaviyo to manage our email and SMS marketing communications, which may set its own cookies and process usage and contact data on our behalf. We may also use other third-party analytics providers that set their own cookies and process usage data on our behalf.

Cookies help us:

• Keep your shopping cart active.
• Remember your preferences.
• Track usage for analytics and marketing.

Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the Site function. Where required by law, we request consent for non-essential cookies.

06

SMS Messaging System

By providing your phone number during checkout or through an opt-in form, you consent to receive text (SMS) messages from Avade Labs. These messages may include:

• Order confirmations and shipping updates.
• Account and customer service alerts.
• Special promotions, discounts, and announcements.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or email us at info@avadelabs.shop. We do not share your phone number with third parties for their own marketing purposes.

07

Data Retention

We keep personal information for as long as your account is active or as needed to provide our services, and thereafter for as long as necessary to comply with our legal, tax, accounting, and recordkeeping obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

08

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

09

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request corrections to inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Opt Out — unsubscribe from marketing emails or SMS messages at any time.
• Withdraw consent — where processing is based on consent.

To exercise these rights, contact us at info@avadelabs.shop. We will respond as required by applicable law and may need to verify your identity before acting on your request. We will not discriminate against you for exercising your rights.

10

Marketing Communications

If you receive marketing emails or SMS from us, you may opt out at any time by following the unsubscribe link in the message, replying STOP, or contacting us directly. Even if you opt out of marketing, we may still send you non-promotional messages about your orders and account.

11

Third-Party Links

The Site may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12

Children's Privacy

The Site is intended for qualified researchers and adults and is not directed to children. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

13

International Users

We operate in the United States, and our service providers may process information in the United States and other countries. If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

14

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

15

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: