Support & Compliance
Find important information regarding support inquiries, order assistance, compliance policies, and laboratory research regulations.
Support
How can I contact Avade Labs Research?
For order-related or documentation inquiries, please contact us at: info@avadelabs.shop
What is your response time?
Our team typically responds within 1–2 business days, excluding weekends and holidays.
Compliance & Legal
Are your products legal to purchase?
Products are sold for laboratory research purposes only. It is the responsibility of the purchaser to ensure compliance with all applicable local, state, and federal regulations.
Do you offer refunds?
Refund eligibility is outlined in our Refund Policy. Please review this policy for detailed information.
Refund Policy
Refunds
Due to the nature of laboratory research materials, all sales are final. We do not offer refunds or returns once an order has been processed.
Damages and Issues
Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and work to make it right where applicable.
Contact: info@avadelabs.shop
Shipping Policy
- Orders are typically processed within 1–3 business days, excluding weekends and holidays.
- Once shipped, delivery times may vary depending on your location and selected shipping method.
- Tracking information will be provided once your order has been dispatched.
- Please ensure your shipping information is correct at checkout, as we are not responsible for delivery delays due to incorrect address information.
Compliance Notice
For Research Use Only (RUO). Not for human consumption. Not for veterinary use. Not intended to diagnose, treat, cure, or prevent any disease.